Free shipping on all international orders Shop Now 📦
Policy HubPrivacyTermsRefundsShipping
02 / Policy
Terms of Service
The agreement that governs your account, your orders, and your use of our site. Plain language first, detail underneath.
Last updated
October 19, 2026
Applies to
All PureRadiance Skincare users
Reading time
About 7 minutes
In short
-
Use our site lawfully and keep your account secure.
-
Prices, orders, and payment terms are set out below.
-
You keep your content; we keep ours.
Contents
01
Agreement to these terms
By using PureRadiance Skincare, you agree to these terms.
These Terms of Service are a legal agreement between you and PureRadiance Skincare. By creating an account, placing an order, or otherwise using the site, you confirm that you accept these terms and agree to comply with them.
If you do not agree with any part of these terms, please do not use our site.
02
Accounts and eligibility
You must be 16 or older and keep your account details accurate and secure.
You must be at least 16 years old to create an account. You agree to provide accurate, current, and complete information when you register, and to keep that information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please tell us immediately if you suspect unauthorised access.
03
Orders, pricing, and payment
Prices are shown at checkout, and we may cancel an order if something is wrong.
All prices are shown at checkout and are payable in the currency displayed. Prices, promotions, and product availability may change at any time, but changes never affect an order we have already confirmed.
By placing an order you authorise us to charge your chosen payment method. We may decline or cancel an order where the product is out of stock, the price was listed in error, or we suspect fraudulent activity, and we will refund any amount already taken.
04
Acceptable use
Use the site lawfully and do not disrupt or abuse it.
You agree not to use PureRadiance Skincare for any unlawful purpose, to infringe the rights of others, or to interfere with the operation of the site. This includes attempting to access accounts that are not yours, scraping the site at scale, or introducing malicious code.
We may suspend or terminate access where we reasonably believe these limits have been breached.
05
Intellectual property
You keep what is yours; we keep what is ours.
PureRadiance Skincare and its licensors own the site, our branding, product photography, formulation descriptions, and all related content, and grant you a limited, non-exclusive, non-transferable right to use the site for its intended purpose.
You retain ownership of any content you submit, such as reviews or photographs. By submitting content, you grant us a licence to host, process, and display it, including alongside the product it relates to, solely to operate the site for you.
06
Product information and results
Skincare results vary, and our content is not medical advice.
We describe our products as accurately as we can, including ingredients and suggested use. Colour, texture, and scent may vary slightly between batches, and packaging may change without notice.
Skincare results vary from person to person and depend on your skin, routine, and consistency of use. Nothing on our site is medical advice, and our products are not intended to diagnose, treat, or cure any condition. If you have a skin condition or a known sensitivity, please consult a qualified professional and always patch test before first use.
07
Third-party services
Links and integrations to other services are governed by their own terms.
Our site may link to, or integrate with, services operated by other companies, such as payment providers and delivery partners. Those services are governed by their own terms and privacy policies, and we are not responsible for them.
08
Disclaimers
The site is provided as is, without guarantees beyond what the law requires.
PureRadiance Skincare is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these terms limits any statutory rights you have as a consumer that cannot be waived.
09
Limitation of liability
Our liability is limited to the amount you paid us.
To the fullest extent permitted by law, PureRadiance Skincare will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of, or relating to, your use of the site or our products.
Our total liability for any claim relating to the site or our products is limited to the greater of the amount you paid us in the twelve months before the claim, or fifty US dollars.
10
Indemnification
If your misuse causes us harm, you agree to cover it.
You agree to indemnify and hold PureRadiance Skincare and its officers, employees, and agents harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these terms or your misuse of the site.
11
Termination
You can close your account; we can suspend access for breaches.
You may stop using our site and close your account at any time. We may suspend or terminate your access where you breach these terms, where we are required to by law, or where we discontinue a product or the site.
Obligations that by their nature should survive termination, including payment obligations and limits of liability, will continue to apply.
12
Governing law and disputes
These terms are governed by the laws of the State of Washington.
These terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. You and PureRadiance Skincare agree to resolve disputes in the courts located there, unless local law gives you the right to bring a claim elsewhere.
Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter directly.
13
Changes to these terms
We will let you know about material changes before they take effect.
We may revise these terms from time to time. We will update the date at the top of this page, and where a change materially affects your rights we will give you reasonable notice before it takes effect. Continuing to use PureRadiance Skincare after a change means you accept the updated terms.
14
Contact us
Still have a question? A real person will answer it.
If anything here is unclear, or you would like to exercise a right described in this policy, you can reach us at AerosAntPilot@duck.com, on 360-602-2718, or by post at PureRadiance Skincare, 6919 Garfield Street, Port Orchard, Washington 98366. We aim to reply within five business days.
For formal notices, please include your full name, the email address on your account, and a clear description of your request so we can route it to the right team.
Questions about the Terms of Service? Our team is happy to walk you through it.
0%
PPureRadiance Skincare
Radiance you can trust, in writing. Every policy that governs your account, written to be read.
Customer Protection
Legal
Contact
-
6919 Garfield Street, Port Orchard, Washington 98366
© 2026 PureRadiance Skincare. All rights reserved.
Last reviewed October 19, 2026
Refund Policy
Policy HubPrivacyTermsRefundsShipping
03 / Policy
Refund Policy
Exactly how returns, exchanges, and refunds work on skincare orders: the window, the conditions, and how quickly your money comes back.
Last updated
October 19, 2026
Applies to
All PureRadiance Skincare users
Reading time
About 5 minutes
In short
-
30 days to return unopened products in their original packaging.
-
Opened products cannot be returned, for hygiene and safety reasons.
-
Refunds are issued within 5 business days of inspection.
Contents
01
Our promise
If a product is not right for your skin, we will make it right.
We want you to feel confident in every product you order from PureRadiance Skincare. If something is not what you expected, the terms below explain exactly how to return it and when your money comes back.
02
Return window
You have 30 days from delivery to start a return on unopened products.
You may return unopened products within 30 days of the delivery date. We use the confirmed delivery date recorded on your order, not the date the order was placed.
Returns started after the 30-day window may still be accepted at our discretion, but we cannot guarantee them.
03
Eligibility conditions
Products must be unopened, unused, and sealed as delivered.
To be eligible for a refund, a product must be unopened, unused, and in the same condition you received it, with its outer seal, cap, or protective packaging intact. Please include your order number and, where possible, the original packing slip.
We may reduce or decline a refund where a product has been opened, used, damaged after delivery, or is missing parts that were included in the original shipment.
04
Non-returnable items
Opened skincare cannot be returned, for hygiene and safety reasons.
For hygiene and safety reasons, opened or used skincare products cannot be returned, including creams, serums, cleansers, masks, and any product whose seal has been broken. This protects every customer who orders from us.
Personalised or made-to-order items, gift cards, and digital downloads once accessed are also non-returnable. Anything that cannot be returned is clearly marked on its product page before you buy.
05
How to start a return
Open your order in your account and choose “Start a return”.
To begin, sign in to your PureRadiance account, open the order you want to return, and select "Start a return". Follow the steps to tell us which products are coming back and why. We will send you a return label and instructions by email.
If you cannot access your account, email AerosAntPilot@duck.com with your order number and we will arrange the return for you.
06
Refund timing and method
We refund within 5 business days, to your original payment method.
Once we receive your return, we inspect it within 5 business days and issue your refund to the original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the amount to appear on your statement.
Refunds are always issued to the original payment method. If that method is no longer available, we will contact you to arrange an alternative. Shipping charges are refunded only where the return is due to our error.
07
Exchanges
Want a different product or size? Return it and order the new one.
We do not process direct exchanges. To swap a product, return the original for a refund and place a new order for the one you want. This is the fastest route and means your new product is not held up by the return.
08
Damaged, defective, or incorrect items
If something arrives wrong, or irritates your skin, contact us within 14 days.
If your order arrives damaged, leaking, faulty, or different from what you ordered, contact us at AerosAntPilot@duck.com within 14 days of delivery with your order number and a photograph of the issue.
If a product causes an adverse reaction, please stop using it immediately and contact us within 14 days with your order number and details of what happened. We will arrange a replacement or a full refund, including return shipping where a return is needed, and you will not be charged for sending the item back.
09
Late or missing refunds
Not seeing your refund yet? Allow the full period, then contact us.
If more than 10 business days have passed since we confirmed your refund and it has not appeared, first check with your bank or card issuer, as processing times vary. If it is still missing, contact us and we will trace it for you.
10
Cancellations
Cancel before your order ships and there is nothing to return.
You can cancel an order free of charge any time before it ships. Once an order has shipped, the return process above applies instead.
To cancel, open the order in your account and select "Cancel order", or contact us with your order number as soon as possible.
11
Contact us
Still have a question? A real person will answer it.
If anything here is unclear, or you would like to exercise a right described in this policy, you can reach us at AerosAntPilot@duck.com, on 360-602-2718, or by post at PureRadiance Skincare, 6919 Garfield Street, Port Orchard, Washington 98366. We aim to reply within five business days.
For formal notices, please include your full name, the email address on your account, and a clear description of your request so we can route it to the right team.
Questions about the Refund Policy? Our team is happy to walk you through it.
0%
PPureRadiance Skincare
Radiance you can trust, in writing. Every policy that governs your account, written to be read.
Customer Protection
Legal
Contact
-
6919 Garfield Street, Port Orchard, Washington 98366
© 2026 PureRadiance Skincare. All rights reserved.
Last reviewed October 19, 2026
Shipping Policy
Policy HubPrivacyTermsRefundsShipping
04 / Policy
​
How and when your order reaches you: processing times, free worldwide shipping, tracking, and what happens if a parcel goes astray.
Last updated
October 19, 2026
Applies to
All PureRadiance Skincare users
Reading time
About 4 minutes
In short
-
Orders leave our studio within 1 to 2 business days.
-
Shipping is free on all orders, including international ones.
-
Import duties and taxes are set by your country, not by us.
Contents
01
Order processing
Handcrafted in small batches, so most orders leave our studio within 1 to 2 business days.
Every PureRadiance Skincare order is packed by hand. Once your order is confirmed, we prepare it and hand it to our carrier within 1 to 2 business days. During a launch or a particularly busy period it can take up to 3 business days.
You will receive a confirmation email as soon as your order is placed, and a second email when it leaves our studio. Orders placed at the weekend or on a public holiday begin processing on the next business day.
02
Shipping costs
Shipping is free on every order, including international ones.
We offer free shipping on all orders, wherever you are, and the delivery cost shown at checkout is always zero. We never add a handling fee afterwards, and nothing is charged for packaging.
03
Delivery timeframes
Most orders arrive within 3 to 7 business days domestically, and 7 to 21 business days internationally.
Once your order has left our studio, estimated delivery is 3 to 7 business days within the United States, and 7 to 21 business days for international destinations. Remote and rural addresses can take longer.
These estimates cover time in transit only and do not include the processing time above. Delivery dates are estimates rather than guarantees, because customs clearance and carrier networks are outside our control.
04
Tracking your order
We email you a tracking link as soon as your parcel is on its way.
When your order ships, we email you a tracking link so you can follow it to your door. Tracking can take up to 48 hours to show its first movement, and international tracking sometimes stops updating once a parcel enters your country.
If your tracking has not updated for more than 10 business days, write to AerosAntPilot@duck.com with your order number and we will investigate with the carrier on your behalf.
05
International orders, duties, and taxes
Your country may charge import duties or taxes, which are your responsibility.
Orders shipped outside the United States may be subject to import duties, sales taxes, and customs clearance fees set by your country. These charges are your responsibility and are not included in your order total or collected by us.
Customs paperwork must state the full value of your order, so we cannot mark an order as a gift or understate its value. If you refuse a parcel because of customs charges, the return shipping cost may be deducted from your refund.
06
Delays and service interruptions
Weather, customs inspections, and carrier backlogs can slow a parcel down.
Occasionally a parcel is delayed by events outside our control, such as severe weather, customs inspections, carrier backlogs, or a postal strike. Where we know of a delay affecting your order, we will contact you at the email address on your account.
A delay in transit does not affect your rights under our Refund Policy, and never shortens the window in which you can return an unopened product.
07
Lost, damaged, or missing parcels
If a parcel does not arrive, or arrives damaged, contact us within 14 days.
If your order arrives damaged, leaking, or missing an item, email AerosAntPilot@duck.com within 14 days of the delivery date with your order number and a photograph of what you received, and we will arrange a replacement or a refund.
If tracking shows your order as delivered but you cannot find it, please check with neighbours and your local carrier first, then contact us within 14 days of the recorded delivery date and we will open a claim with the carrier.
08
Address accuracy
Check your delivery address before you confirm, as we ship exactly where you tell us.
We ship to the address entered at checkout, so please check it carefully before confirming your order. If you spot a mistake, contact us straight away, as we can usually correct an address before the order is dispatched.
Once an order has left our studio we cannot redirect it. If a parcel comes back to us because the address was incorrect or nobody was able to collect it, we will contact you to arrange redelivery, and the cost of reshipping is the customer’s to cover.
09
Changes to this policy
If this policy changes, we update the date and tell you about anything material.
We may update this Shipping Policy from time to time. When we do, we revise the date shown at the top of the page. If a change materially affects your order or your rights, we will give you reasonable notice before it takes effect.
10
Contact us
Still have a question? A real person will answer it.
If anything here is unclear, or you would like to exercise a right described in this policy, you can reach us at AerosAntPilot@duck.com, on 360-602-2718, or by post at PureRadiance Skincare, 6919 Garfield Street, Port Orchard, Washington 98366. We aim to reply within five business days.
For formal notices, please include your full name, the email address on your account, and a clear description of your request so we can route it to the right team.
Questions about the Shipping Policy? Our team is happy to walk you through it.
0%
PureRadiance Skincare
Radiance you can trust, in writing. Every policy that governs your account, written to be read.
Customer Protection
Legal
Contact
-
Pure Radiance-Skincare
-
6919 Garfield Street, Port Orchard, Washington 98366
© 2026 PureRadiance Skincare. All rights reserved.
Last reviewed October 19, 2026